How do I place an order for a 3D crystal?
- If the website
vision3d.com.au and choose a crystal shape and size. Upload the image or
text you want engraved, select customization options, add free text and
proceed to checkout.
- If you are having any difficulties, or prefer over the phone personal service, or the right advice, you can call us direct on 1300 847 333 (1300 THREE D) or Store Mobile 0490 463 249
What kind of images work best for 3D engraving?
- High-resolution images with clear details will always work best. Portraits, pet photos, or logos with good contrast make for stunning engravings.
- JPG or PNG are preferred but we support a majority of file types including jpeg tif tiff gif bmp psd pdf eps doc ppt xls pcx docx raw xlsx rtf pub xps emf png wmf - upload from PC, Mac or mobile device
- Maximum File size Upload: 30MB
- Our skilled designers will always use your uploaded favorite photo to convert to 3D. If we believe the photo will not turn out clear or amazing, we will contact you to discuss options
- In
addition, we specialise in photo restoration, faded Polaroids or damaged
photos. We can sharpen images, blur out flaws or add your favourite emoji.
All included Free in the design
Can I add custom text or designs to my crystal?
- Yes of course! It's all part of the experience, Vision3D designers allow you to add a personal message, names, dates, or logos alongside your chosen image. We even offer to provide a proof upon request before we engrave
- Text or a personalised message is always included FREE
How long does it take to receive my order?
- All
orders are processed and designed within 24 hours, we endeavour to express
post within this timeframe, Australia Post services usually ask to allow 1
to 2 business days for delivery
- Pickup
is available from store within 24-48 hours
What payment methods are accepted?
- Common
payment options include credit/debit cards, PayPal, and most other online
payment methods
- For
convenience, PayPal (Pay in 4) and Afterpay is
also available on all products
Do online crystal shops offer gift packaging?
- All
Vision3D products are enclosed with premium package gift box, embossed
silver logo, including, internal black silk lining and magnetic catch, to
make your crystal gift extra special.
How does the engraving process work?
- Using
advanced laser technology, images are etched into the crystal’s core,
creating a stunning three-dimensional effect inside the glass.
What kind of crystal is used for 3D engraving?
- High-quality
K9 grade optical crystal is used because of its clarity and ability to
refract light beautifully.
Can colour be added to the engraving?
- Most
3D crystal engravings are monochrome, but Vision3D offer coloured LED
bases that complement and enhance the display.
Will the engraving fade over time?
- No!
Laser engravings are permanent and will not wear off, ensuring a lasting
keepsake. Safe for outdoor use
How should I clean and care for my 3D crystal?
- Simply
wipe with a microfiber cloth or gently clean with glass cleaner, water and
mild soap to maintain its shine.